These Booking Conditions together with the important information contained within this product and price guide form the basis of your contract for all bookings made with GSS Travel Ltd. GSS Travel is a trading name of Globe Shipping Services Limited(company registration number 2645061), whose registered office is situated at 22 Chalvey Road West, Slough, Berkshire SL1 2PJ.

The prices contained within this product and price guide are for guidance only. The price of your arrangements will be confirmed at the time of booking by GSS Travel and may be different to the price appearing in this product and price guide. For training and quality purposes telephone calls may be recorded.

In these Booking Conditions, the following words have the following meanings (except where the context otherwise requires)

"Accommodation only" means any accommodation (of whatever type) which is arranged by us and does not form part of a package.

"Arrangements" means a package, Flight-Plus and/or accommodation only, as applicable

"ATOL” means the Air Travel Organisers Licence issued by the Civil Aviation Authority of which GSS Travel (Globe Shipping Services Ltd) is a holder under licence number No 10662

"Departure" means the commencement of your arrangements

"Flight only" means any flight (of whatever type) which is arranged by us and does not form part of a package

"Late booking" means a booking made 10 weeks or less than the departure date;

"Package" means a pre-arranged combination of at least two of the following components when sold or offered for sale at an inclusive price and when the service covers a period of more than twenty-four hours or includes overnight accommodation:-(a) transport; (b) accommodation; (c) other tourist services not ancillary to transport or accommodation and accounting for a significant proportion of the Package

"Party leader" means the person who makes the booking

"Adult" mean passenger age over 12 years old on the date of travel

"Child" mean passenger age between 02-12 years old on the date of travel

"Infant" mean passenger age under 2 years of age on the date of their return flight to be entitled to the infant fare level which is usually 10% of IATA's published fare.

"Ticket(s)" means the document which, subject to compliance with all applicable requirements, will enable you to gain access to your flight. References to a “ticket” includes an e-ticket and any equivalent document.

"GSS Travel", "we", "us" and "our" means Globe Shipping Services Limited

"You" and "your" means all persons named on the booking (including anyone who is added or substituted at a later date).

All bookings must be made via our website or by telephone. When you make a booking, you must provide us with all information which we require. You must also ensure that all information which you provide is accurate and that the credit or debit card you are using is your own or, subject to our agreement, if it is a third party's you have their express authorization to use their credit or debit card and that sufficient funds are available to cover the cost of the arrangements which you book with us.

If we accept your booking, we shall debit payment from you and send you a confirmation invoice. From this point cancellation charges will apply: Please note that a telephone booking confirmation is as firmly confirmed as if it were made / confirmed in writing immediately. As soon as you receive the confirmation, please check the details carefully and inform us immediately, the very same day of the booking if anything appears to be incorrect as it may not be possible to make changes later.

When a booking is made online, we will email your booking confirmation and will hold your payment. Your payment will be verified against your booking, card holder details and if we are unable to issue your ticket due to fare or tax increases by the airline or we are unsatisfied with the payment, we will contact you and if you are not satisfied we will refund you the full amount paid within 48 hours without any deduction. Once your payment is accepted and your ticket is issued only then does the contract comes into existence and we will email you a confirmation invoice with electronic ticket receipt. We do not make any representation or warranty as to the availability of any package holiday, flight or Individual Components nor that our booking services are free from infection of viruses or anything else that has a contaminating or destructive effect on your property.

Please check your confirmation invoice, ticket and any other documentation you may receive in relation to your booking as soon as you receive it. You must contact us immediately if any information appears to be incorrect or incomplete as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any inaccuracy.

You must telephone us or the airline at least 72 hours before the departure time shown on your ticket to confirm that there have been no changes. This applies to both outbound and return flights. We will not be liable for any additional costs due to your failure to reconfirm flights. Reconfirming your flight at least 72 hours before departure is a minimum requirement.

In order to confirm your chosen arrangements, full payment for the arrangements may be required at the time of booking. Full details of the applicable payment will be given to you at the time of booking.

Deposit - No booking will be confirmed unless the required deposit has been received by the Company. Deposits are non-refundable. Fares are not guaranteed until full payment has been received.

Balance - The balance must be paid by the due date shown on the confirmation invoice. Please note for some telephone bookings full payment may be required IMMEDIATELY at the time of booking i.e. before you receive our confirmation invoice. If this applies you will be advised when the booking is made.It is very important that you pay balances when they fall due because failure to do so may lead to the cancellation of your holiday/flights and still leave you liable to pay cancellation charges. Where an extra "booking charge" applies this will be advised at the time of booking. All credit card payments are subject to a surcharge of 2% (American Express 3%) and debit card payments incur NO charge. All cheque payments require 7 days to clear. Until full payment has been received the price of your booking may increase as a result of fuel or other surcharges which may be imposed by suppliers. Please note we do not accept responsibility for cash sent by courier or post, even if sent by registered or recorded delivery post or any other special delivery. If you are travelling immediately (same day of booking or within three days of booking) and you do not meet the credit/debit card security measures, we may ask you to pay cash directly into our Bank Account.

When your booking is confirmed, a legally binding contract between you and Globe Shipping Services Ltd whose registered office is at 22 Chalvey Road West, Slough, SL1 2PJ, UK.

They may vary depending on whether you make a booking with us for a flight only or a Package, accommodation only or other separate holiday arrangements, ("Individual Components"). A "package" is a combination of Flight as one component and at least one of the following: - (i) transport (ii) accommodation (iii) another tourist service, providing those two or more components are sold to you at the same time at an inclusive price with full payment being made to the Company. Anything else (e.g. air tickets only, air tickets and accommodation booked at different times or a cruise only) constitutes "other holiday arrangements" or "Individual Components". If you book Individual Components with us, we will make the booking as an agent for the relevant supplier(s) (e.g. the airline or hotel supplier) and your contract will be subject to the supplier's own terms and conditions which could limit or exclude liability to you, often in accordance with international conventions. Copies of the supplier's terms and the international conventions are available on request.

No contract will come into existence between us until we accept your booking and we receive your full payment in cleared funds and issue a confirmation invoice. We reserve the right to refuse, at our sole discretion, any booking. For online bookings, the contract will come into existence upon acceptance of the booking conditions presented at the end of the booking process and once we have received your full payment in cleared funds.

When you make a booking, you confirm that you have the authority to accept, and do accept these conditions on your behalf and on behalf of all members of your party and further, if you are making a booking for more than one person, that you are responsible for all payments due from each and every party member for whom you are making a booking. Booking services with the company are currently only available to persons who are at least 18 years of age.

By submitting a booking you warrant and confirm to us that you comply with those arrangements. It is your responsibility to ensure that any information which you give us is accurate and that information which is given to you by us or any of our suppliers is passed on to all members of your party.

These Booking Conditions and any agreement to which they apply are governed in all respects by English law. We both agree that English law (and no other) will apply to dispute, claim or other matter which arises between us out of or in connection with your contract or booking.

We accept no responsibility for and shall not be liable in respect of any loss or damage or alterations, delays or changes arising from unusual and unforeseeable circumstances beyond our control, such as war or threat of war, civil strife, industrial dispute including air traffic control disputes, terrorist activity, natural and nuclear disaster, fire or adverse weather conditions, epidemic, technical problems with transport, closure or congestion of airports or ports, cancellations of schedules by scheduled airlines. You can check the current position of any country by telephoning the Foreign and Commonwealth Office’s Travel Advice Unit on 0845 850 2829.

All fares are subject to availability. Once a confirmation invoice has been issued the price shown on that invoice may only vary as outlined below or if you amend your booking. Whilst every effort is made to avoid surcharges, the right is reserved to pass on any cost increase levied by the suppliers. No surcharge will ever be levied for air tickets after we have received full payment in cleared funds and tickets have been issued. (b) "Packages": Prices may only be changed to reflect government action, increase in transportation costs (e.g. airfares and cost of fuel), changes in dues and taxes (including VAT) or fees payable for services (e.g. landing taxes or embarkation/disembarkation fees at ports and airports) or to reflect fluctuations in exchange rates.

Despite our best efforts, errors in advertised prices and other details occasionally occur and hotel descriptions and facilities can change even after our website updated. We reserve the right to correct such errors and information at any time. You must check the price of your arrangements at the time of booking.

In order to guarantee the price of arrangements confirmed at the time of booking or any element of them (for example, any flight(s)), you may be required to make full payment for the arrangements/element(s) concerned at the time of booking/prior to balance due date. If you fail to meet any such request, subject to what is stated in the paragraph below, any increase(s) in the price will be passed on to you.

If you have any special request, you must advise us at the time of booking. We regret we cannot guarantee any request will be met unless we have specifically confirmed it in writing. Confirmation that a special request has been noted is not confirmation that it will be provided. All special requests are subject to availability. Failure to meet any special request will not constitute a breach of contract.

If you or any member of your party has any disability or medical condition which may affect your arrangements, please provide your travel agent with full details at the time of booking so that we can advise as to the suitability of the chosen arrangements. If we/the airline/other supplier reasonably feel unable to properly accommodate the particular needs of the person concerned, we reserve the right to decline the booking. In the event that full details are not given at the time of booking, we reserve the right to cancel the booking when we become aware of these details. Cancellation charges will apply.

If you wish to change any item - other than increasing the number of persons in your party - and providing we can accommodate the change, you will have to pay an amendment fee per person. These fees can vary greatly and will be advised at the time changes are made. All changes must be confirmed to us in writing. Please be aware that some travel arrangements cannot be changed once a reservation has been processed and therefore amendment charges could be as great as the total cost of your holiday. Certain travel arrangements (e.g. restricted fare tickets) cannot be changed or cancelled after a reservation has been made and any alteration will incur a 100% cancellation charge.

Cancellation prior to departure

Should you or any member of your party be forced to cancel your holiday prior to departure, we must be notified in writing by the person who made the booking and who is therefore responsible for the payment of the cancellation charges CANCELLATION AFTER TICKET ISSUE: will result in loss of 100% of total cost of all travel arrangements in most cases. Please consult your reservation adviser.

CHARTER FLIGHTS carry a 100% cancellation fee both before and after ticket issue.

Airline Ticket Refunds

Many airline tickets are paid for in full at the time of booking and are not refundable if you cancel. In respect of any alteration to an APEX ticket or certain other special fare tickets, some suppliers (particularly airlines) may treat a name change as a cancellation and as such will not refund any monies. Where an outbound portion of your flight coupon is not used the return sector will be automatically cancelled by the airline and no automatic right to a refund exists for such part-used tickets. All other partly used tickets are normally non-refundable and cancellations made within 24 hours of departure are non-refundable.

Air tickets returned to us for a refund are subject to an administration charge of £50 per ticket, irrespective of the number of tickets returned and you will be required to pay a per ticket cancellation charge imposed by the airline or the consolidator pursuant to their terms and conditions. There is no automatic right to a refund and, when you return an air ticket to us, we will arrange for it to be presented to the respective airline or consolidator to assess eligibility for a possible refund in accordance with the relevant airline's or consolidator's terms and conditions.

If a recoverable air ticket refund is less than the above administration charge, the ticket will be deemed to be fully non-refundable. An administration fee of £50 per ticket will be levied on any non-refundable ticket where a tax refund application is made by us at your request and on your behalf. If the recoverable tax components for your ticket are less than the administration charge the ticket will be deemed to be fully non-refundable. Refunds will not be paid to you until they have been received by us from the relevant airline or consolidator. In the case of airline ticket refunds this is normally 8-12 weeks from the point the tickets are submitted for consideration to the airline.

Should your flight be cancelled, your rights and remedies will be governed by the airline's conditions of carriage. As a result you may be entitled to: (a) Carriage on another flight with the same airline without additional costs; (b) Re-routing to your destination with another carrier with or without additional costs; (c) Receiving a full refund which we receive back form supplier/airline; or (d) Some other right or remedy. If a schedule change occurs to your itinerary prior to our receipt from you of the full price, or prior to the issue of your tickets (on either the outbound or return flight) we will do our best to notify you on behalf of the carrier. Should a schedule change occur to your itinerary after full balance/ticket issue, on both the outbound or return flights the relevant supplier’s decision will be final and amendment charges may apply.

Please note that a flight described as "direct" will not necessarily be non-stop. All departure/arrival times are provided by the airlines concerned and are estimates only. They may change due to air traffic control restrictions, weather conditions, operational/maintenance requirements and the requirement for passengers to check in on time. GSS Travel will advise if there is any change to a departure/ arrival time previously given to you or shown on your ticket but you are also strongly advised to reconfirm your flights, including departure times, with the airline,72 hours prior to departure. We are unable to make any special arrangements for you if you are delayed; these matters are at the sole discretion of the airline concerned.

The flight timings given on booking are for general guidance only and are subject to change. The latest flight times will be those shown on your tickets. You must accordingly check your tickets carefully immediately on receipt to ensure you have the correct flight times. It is possible that flight times may be changed even after tickets have been despatched. We advise you to contact your travel agent to reconfirm your outbound journey at least 72 hours prior to departure should there be a late flight change, and you are required to reconfirm your flights in accordance with the airline reconfirmation deadline.

We are not liable if there is any change to a departure or arrival time previously given to you or shown on your ticket. Please reconfirm your flights with the airline.

Please note that a flight described as "direct" will not necessarily be non-stop. Where a sector of a flight itinerary is not utilised without contacting the carrier directly, any remaining sectors may be subject to cancellation without further notification. Where this situation arises we are unable to accept responsibility for any costs incurred.

Please note the existence of a “Community list” (available for inspection at detailing air carriers that are subject to an operating ban with the EU Community.

Unfortunately, delays sometimes occur. Depending on the length of the delay and surrounding circumstances, the airline concerned should provide refreshments when and where appropriate. GSS Travel is not in a position to provide any assistance in the event of flight delay and cannot accept any liability except where expressly stated in these Booking Conditions.

If any flight you have booked is cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airline in circumstances which would entitle you to claim compensation against the airline under EC Regulation No 261/2004 – the Denied Boarding Regulations 2004, you must pursue the airline for the compensation due to you as the full amount of your entitlement to any compensation or other payment is covered by the airlines obligations under these regulations. For further information you should contact the Civil Aviation Authority

The fact a delay may entitle you to cancel your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight. We have no liability to make any payment to you in relation to the Denied Boarding Regulations or in respect of any flight cancellation or delay, downgrading of any flight ticket or denial of any boarding.

We reserve the right to add, withdraw and/or amend any of our bookings conditions at any time and without notice and furthermore reserve the right to refuse any booking.

Important Information

This important information together with the booking terms and conditions contained within this product and price guide form the basis of your contract with GSS Travel. All the information which follows is correct at the time of printing, but please check with your travel agent for changes at the time of booking.

It is your responsibility to ensure that you are in possession of all necessary and up-to-date travel and health documents before departure. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry correct documentation and/or provide personal details as may be required. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly.

Those passengers with a non- British passport must check passport and visa requirements with the Embassy or Consulate of the countries to or through which you are intending to travel. For European holidays you should obtain a completed and issued form EHIC prior to departure.

All passengers flying to or via the USA must have machine-readable passports. In order to comply with US regulations, airlines operating to the US are required to obtain certain information from passengers, including but not limited to country of residence, full address of your first night’s accommodation in the US, full name, date of birth, gender and if applicable redress number prior to the departure of the flight from the UK. Other destinations may also require this information.

You should take up-to-date health advice about the health precautions you will need to take prior to departure. Information on health is contained in the Department of Health’s leaflet (Health Advice for Travellers) which can be obtained by telephoning 020 7210 4850. Further information can be obtained by visiting

The Foreign and Commonwealth Office publishes regularly updated travel information on its website We recommend you consult this website before booking an in good time before departure.

All airlines are required to collect Advance Passenger Information from passengers before travel to or from the USA and certain other countries. You agree to supply this information and consent to GSS Travel passing this information to the airlines who may onward disclose it to foreign authorities. If you do not supply Advance Passenger Information, you may be refused entry to these countries. It is also important that the information is accurate so that you do not have any delay when you pass through Immigration on arrival in these countries. The information you will be asked to provide will depend on the country you are visiting but will include passport information, city and country of residence and destination address if travelling to the USA (for all travellers on your booking). If you are travelling to a country that requires Advance Passenger information, GSS Travel will ask you to fill out this information on the confirmation page after you have completed your booking. If you do not have the information to hand, GSS Travel will send you an email confirmation containing a link where you can enter the information manually at any time before your departure.

We strongly recommend that you and all members of your party are covered by a policy of travel insurance. If you suffer from any disability or medical condition you must disclose this in advance to the insurance company. All insurance premiums are payable in full at the point of sale and are sold incorporating a 14 day cooling off period after which time some policies may be non-refundable and you should check at the time of purchase. The 14 day cooling off period only applies if you have not departed the UK or made any claim under the insurance policy.

If you have a special request in relation to flight seating you must advise us at the time of booking. We regret we cannot guarantee any request will be met unless we have specifically confirmed it in writing. Confirmation that a special request has been noted is not confirmation that it will be provided. All special requests are subject to availability. Failure to meet any special request will not constitute a breach of contract.

Many airlines charge extra for baggage. On US and Canadian Domestic flights airlines charge locally for checked baggage, including for flights sold in combination with International tickets. Information can be found on the carrier’s website. Please ask for details at the time of booking. Excess charges will apply if your allowance is exceeded on any flight.

All UK departure taxes (which vary according to the class of travel) and UK airport passenger facility charges (which vary by departure airport) are pre-paid and added to the cost of your air ticket and will be quoted at the time of booking. Various countries impose their own departure tax which may not be included within the cost of your air ticket. Please check with your travel agent at the time of booking. Please ensure you have sufficient local funds available upon departure.

Parking charges are usually made by city hotels (and occasionally elsewhere), and are not included in the prices shown. Leisure facilities featured at hotels of your choice are not necessarily free of charge. The use of facilities such as health clubs, tennis courts, golf courses, horse-riding, motorised water sports and scuba diving are normally subject to a fee. Some facilities may also only be available seasonally. Please enquire at the time of booking about the individual charges and inclusions at each hotel.

Renovations and/or construction work may sometimes be taking place at your chosen hotel/resort during your stay. When we have been advised of such cases and consider that it may affect the enjoyment of your holiday we will notify you as quickly as possible. However, while every effort will be made, it may not always be possible to advise you of emergency repairs to facilities such as swimming pools prior to your departure from the UK.

The services which make up your arrangements are provided by independent suppliers. In the event that you book a flight only or accommodation only the suppliers own terms and conditions will apply. Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable International Conventions.

We provide financial security for flight inclusive packages, Flight Plus bookings and ATOL protected flights by way of a bond held by the Civil Aviation Authority under ATOL Number 10662. For further information, visit the ATOL website at The price of our flight inclusive arrangements includes the amount of £2.50 per person as part of the ATOL Protection Contribution (APC) we pay to the CAA (Civil Aviation Authority). This charge is included in our advertised prices. Not all holiday or travel services offered and sold by us will be protected by the ATOL Scheme. ATOL protection extends primarily to Customers who book and pay in the United Kingdom.

Some flights may not be booked under our ATOL (Air Travel Organisation License) (e.g. where we use your credit card to book a low cost flight on your behalf). Those flights will not be financially protected.

We or the suppliers identified on your ATOL certificate will provide the services listed on the ATOL certificate (or a suitable alternative). In some cases when neither we or the supplier are able to do so for reasons of insolvency an alternative ATOL holder may provide you with the services you have bought (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree in some cases it will not be possible to appoint an alternative ATOL holder in which case you will be entitled to make a claim under the ATOL Scheme (or your credit card issuer where applicable).

If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL Scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL Scheme.

When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Payment for any such damage or loss must be made at the time direct to the accommodation owner or manager or other supplier. If you fail to do so, you must indemnify us against any claims (including legal costs) subsequently made against us as a result of your actions we expect all clients to have consideration for other people. If in our reasonable opinion or in the opinion of any other persons in authority you are behaving in such a way to cause or to be likely to cause distress, danger or annoyance to any third party or damage to property, all suppliers (e.g. hotel managers, airline pilots) and the Company have the right to terminate arrangements made on your behalf, in which case the Company’s responsibility to you ceases immediately and there can be no refunds, no payment of compensation and no reimbursement of any cost or expenses you may incur as a result.

In the unlikely event that you have any reason to complain about any arrangements whilst away, you must immediately inform the airline or supplier of the service(s) in question in order for them to have the opportunity to rectify the situation. Any verbal notification must be confirmed in writing to the airline/supplier as soon as possible.

If you remain dissatisfied, you must write to us, Customer Relations, GSS Travel, 22 Chalvey Road West, Slough, Berkshire. SL1 2PJ within 28 days of the end of your arrangements giving your booking reference and full details of your complaint. Failure to follow the procedure set out in this clause will affect ours and the applicable supplier’s ability to investigate your complaint, and will affect your rights under this contract