What travel documents do I need and when will I receive them?

What are e-tickets and how do they benefit me?

How long before my departure do I need to check-in?

Which terminal does my flight departing from?

How do I make changes to, or cancel, my flight only booking?

Can I pre-book my flight seats?

How do I cancel my Flight ticket?

My name is spelt incorrectly on my flight ticket, what can I do?

How long does it take to process a refund for my Flight?

How do I log a comment or complaint?

Will I need a Visa or Transit Visa for my trip?

Can I e-mail GSS Travel for a travel quote?

How do I receive my tickets?

Changes to hand baggage restrictions?

What is my baggage allowance?

How can I pay for my GSS Travel Flight/holiday?

In An Emergency?

For each element of your holiday that you have booked with us – e.g. flights, car hire bookings, invoices, e-tickets, insurance, hotel vouchers etc. – we will issue the relevant documentation.

We will send out your documents for hotel & package bookings so that you receive them at least 7 days prior to your departure.

Note: Some documents may be sent separately. Please contact us at info@gsstravel.com if you have not received your documents 7 days prior to departure.


Please note that the majority of airlines across the world offer Electronic Tickets or e-tickets. One of the major advantages of an e-ticket is that it does not require a paper ticket/record as a confirmation of your flight since that is held by the airline's computerised ticketing system in an electronic format.

E-ticketing is a 'paper-less' way to book flights. Once you've made your booking, it's stored electronically in the airline reservation system. GSS Travel will send you a confirmation email with your booking reference number, which serves as a receipt for your e-ticket. You will NOT receive a physical 'e-ticket' or paper tickets to present at the airport. We recommend that you take a printout of your confirmation email with you, although many airlines won't ask to see this.

When you check in at the airport, just show airline staff a form of identification along with your booking reference number and they'll issue you with your boarding pass. A booking reference number (also known as a PNR number or a Flight reference number) is a 6-character combination of numbers and letters, e.g.BMY6K4.

With e-ticketing, some airlines require you to pre-select the form of identification you will present at the airport, during the booking process. If so, you must take this form of ID with you to check-in. However if we don’t ask you to pre-select your form of identification during booking, all you will need is your passport or the credit/debit card you booked with, and your booking reference number.

If you lose your original e-ticket confirmation email, please contact our call centre on 01753522789 as soon as possible and they will re-issue your confirmation. If you are phoning from outside the UK, then please use this number: 00441753522789.

Opening Hours:

Mon - Fri: 9am - 6pm

Sat: 9am - 2pm

Sun: 11am - 4pm

Email: info@gsstravel.com


Please check in as per the following requirement:

International flights - Check-in at least 3 hours prior to departure.

European flights - Check-in at least 2 hours prior to departure.

Domestic flights - Check-in at least 1 hours prior to departure.

Please note that boarding begins 45 minutes prior to departure. GSS Travelcannot be held responsible for any late arrival at the airport check in counter.


Your e-ticket or the itinerary sent along with your paper ticket (if applicable) will specify from which terminal your flight departs. You may also contact us during our office hours on 01753 522789 if you are unsure of the information.



You can make amendments to your flight by calling us on 01753522789 - please have your booking reference number to hand.

Any changes you need to make are subject to amendment fees - please see your booking conditions for details. Please note that you will be required to pay the difference if there is any increase in fare, and some flights will incur cancellation charges.

You need to make any changes at least 72 hours before you travel. Just so you know, our contact centre isn't open 24 hours a day and there may be long waiting times at peak periods - so please leave plenty of time for changes to be made.

All other changes will incur a 100% cancellation fee.


Cancellations can't be made online - please contact our call centre on 01753 522789 during office hours. As stated in our terms and conditions.

Please note – if you have booked a flight only, we are not able to amend a flight after the original flight has departed. Please contact your relevant airline for further details.


Unfortunately not all airlines will let you pre-book your flight seats, however if you have specific needs and require certain seating arrangements, this can be done directly with the airline. Our reservations team will be able to provide you with a reference or airline contact number for your airline seat booking.


Lower priced tickets are mostly non-refundable, but in some cases airlines will charge a cancellation fee if you wish to cancel your booking. In addition GSS Travel will charge an administration fee of £50 per person. For this reason we recommend that you take out adequate travel insurance before booking. All cancellations must be sent in writing to refund@gsstravel.com or via post.


It is not possible to change your name on an airline ticket. The ticket will have to be cancelled and a new ticket will need to be issued (cancellation penalties will apply). When booking, please review your information carefully and ensure that the name of each passenger is entered correctly. If there is a minor error after you have placed a booking, please use the Contact Us form to alert us of the correct spelling. We will need to contact the airline to request a name change and we cannot guarantee that they will be able to make the change.


Most tickets are non-changeable/non-refundable. If you would like to cancel your booking or have an enquiry please email us by filling in and submitting the Contact Us form. Refunds can take 8-12 weeks to process.


All comments or complaints are required to be in writing. To submit a comment or complaint please e-mail us via the Contact Us form this will then get submitted to the correct team and dealt with accordingly.

You may prefer to post your comment or complaint, if so our address is as follows:

GSS Travel
22 Chalvey Road West
United Kingdom.
Email: complaints@gsstravel.com
Fax: 01753 – 532 510

Regarding any complaint, GSS Travel would like to take this opportunity to apologise for if you are unhappy with any part of your experience. We aim to resolve the complaint within 28 days pending a full investigation, please be aware that during peak seasons this may take a little longer.


You may check your visa requirements by visiting the following websites which contain the most up to date information on visas, passport, health & travel advise for the travellers.




Generally, you may need a visa for entry into a non-EU country. You may need a transit visa in case you have a connecting flight via a third world country. It is often a good idea to find out visa requirement by visiting the individual country pages on the Foreign & Commonwealth Office website. An up to date advice on immigration, visa & entry requirements may also be gathered by contacting the embassy, consulate or high commission of the destination. This is important for non-British citizens including other EU nationals.

You are advised to ensure that your travel documentation is in order prior to departure. It is likely that you will be turned away at check in if you do not have the correct documentation, furthermore, most countries will not allow you to enter on a one-way ticket without the relevant visa or documentation.

ESTA regulations for USA travel

The USA has implemented the new Electronic System for Travel Authorisation (ESTA) for all passengers to the USA who are travelling under the Visa Waiver Program (VWP) (i.e. can enter America without a visa). This includes all passengers in transit who are using the VWP to change planes in the USA en route to another country.

What do I need to do?

Travellers have to obtain online authorisation (known as an ESTA) before arriving at the airport. This can be done online at https://esta.cbp.dhs.gov, where filling in the form should take about 15-20 minutes. Authorisation is normally immediate, but can take up to 72 hours. All passengers must have their own ESTA approval - this includes accompanied and unaccompanied children, regardless of age.

Due to the above potential delay in authorisation, the US Department of Homeland Security highly recommends that travellers submit ESTA registrations at least 72 hours before their US-bound flights are scheduled to depart. Note that travellers don't need to have firm travel plans to apply for authorisation.

What will happen?

Once this information has been successfully submitted, it will be run against appropriate law enforcement databases. If granted, ESTA authorisation will be valid for two years (or until the traveller's passport expires) as well as for multiple entries to the USA. For each new visit you must update your ESTA information about your flights and where you will be staying.

The USA Department of Homeland Security will then archive the information for 12 years - allowing it to be retrieved should any law enforcement investigation require it.

All passengers travelling under the VWP who do not have ESTA authorisation will not be permitted entry onto their carrier. We therefore highly recommend that travellers apply for their ESTA as soon as they've made arrangements for travel to the US.

Other travellers:

If you need a visa to enter or transit through the USA, you don't need to apply for an ESTA.


GSS Travel links into live systems to check the pricing and availability of flights, hotels, rental cars and other travel products for your chosen dates. As this information can change very quickly, we are not able to provide quotes by e-mail. To ensure we are able to guarantee your travel needs, we recommend you search on www.gsstravel.co.uk or contact our call centre who will be more than happy to help.

Please contact our call centre on 01753-52289. If you are phoning from outside the UK, then please use this number: 00441753522789.

Opening Hours: Mon - Fri: 9am - 6pm
Sat: 9am - 2pm
Tel: 01753 522789
email: info@gsstravel.com


All flights booked withGSS Travel are now e-ticketed, with the booking stored electronically. You will not receive paper tickets for any flight bookings, nor will you receive any electronic 'tickets'.

When checking in for your flight, airline staff will use the identification (such as your passport) you present to look up your booking, and will then issue your boarding cards at the check-in desk. We recommend you also take a printout of your GSS Travel confirmation email which has your booking reference numbers on it (although many airlines will not ask to see this).


The information below is a guide only, please check the Department for Transport website which will have all of the most recent updates. Make sure you also check with your airline which may have different rules. If you are catching connecting flights, you should be aware of airport restrictions regarding carry-on luggage at other airports during your journey.

Below is a guide to the requirements that will be in place as well as advice to help passengers pass through the security check as quickly as possible.

Passenger requirements


Some liquids will be allowed once again through airport security check points. There will, however, be restrictions on the quantity of liquids that can be taken through.

Passengers may carry small quantities of liquids, but only within separate containers, each of which with a capacity not greater than 100ml.

These containers must be brought to the airport contained in a single, transparent, re-sealable plastic bag, which itself must not exceed 1 litre in capacity (approximately 20cms x 20cms). The contents of the plastic bag must fit comfortably and the bag sealed. Each passenger may carry only one such bag of liquids.

The bag must be presented for examination at the airport security point.

Liquids that cannot be placed inside the re-sealable bag must be packed into the hold luggage and checked in. Liquids of any amount can still be carried in luggage checked into the aircraft hold.

Remember that 'Liquids' includes:

*All drinks, including water, soup, syrups
*Creams, lotions, oils, perfumes, mascara etc.
*Sprays and pressurized containers including shaving foam and spray deodorants
*Pastes, including toothpastes
*Gels, including hair and shower gel
*Any other solutions and items of similar consistency


Essential medicines and baby food may be permitted in larger quantities above the 100ml limit, but will be subject to the authentication that is already currently required.

Cabin baggage and size allowed

Each passenger is restricted to carrying only one item (in addition to the re-sealable liquids bag) through the airport search point with a maximum size of 56cm x 45cm x 25cm. The weight of the bag may vary from airline to airline.

Pushchairs, walking aids and wheelchairs are permitted but will be screened.

Laptops / electrical items

Laptops and other large electrical items (e.g. a large hairdryer) will still have to be removed from cabin baggage and screened separately. A laptop bag will be regarded as your one item that is allowed in the cabin.

Outsize items

All items of luggage which do not fit in the permitted cabin baggage size (maximum length 56 cm, width of 45 cm and depth of 25 cm) must be checked in to be placed in the aircraft hold. Musical instruments will, as an exception, be allowed as a second item of cabin baggage, but will need to be screened and passengers should check with their airlines if special arrangements (e.g. purchasing an extra seat) for these large instruments will be required.

Preparing for your journey

Passengers are asked to bear in mind the following advice to help make their passage through the airport as efficient and comfortable as possible:

Before you arrive at the airport

*Limit quantities to what you may need in the cabin for the duration of the flight.
*When possible, put liquids in hold baggage.
*Prepare the re-sealable bag of liquids before arriving at the airport.
*Check any queries you have with your airport or airline before travelling to the airport

At the security point

Be ready to hand over your re-sealable bag of liquids for screening as you approach the security check point. It will be screened at the same time as your cabin luggage.

All coats and jackets will have to be removed ready to be screened and metal items including wallets will be placed in plastic trays and scanned separately.

If you are carrying a Laptop or any other large electrical item within your cabin luggage then please have it ready for separate screening as you approach the security check.

Duty free / departure lounge purchases may take on board liquid items of any size that are purchased after the security check in the departure lounge (sometimes referred to as 'Airside'). Duty free or similar purchases will be given to you in a special sealed bag. Do not open this bag until you have reached your final destination. You should also retain your proof of purchase throughout your journey. You will be required to show it at all transfer points. Please note: restrictions apply to duty free purchases made on return journeys where passengers change flights at an EU airport.

Travelling from an airport in any other country

Local arrangements will apply.

Special information for transit passengers

If your journey involves changing flights at any EU airport, special restrictions apply. You may only take duty free purchases through the security check point at your connecting airport if they have been purchased at another EU airport, or on board an aircraft operated by an EU carrier. You will need to show proof of purchase to demonstrate this. Purchases from other airports or on board other airlines may only be carried as hold baggage on the connecting flight.

The member states of the European Union are:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom.



Your baggage allowance is usually shown on your e-ticket or on the itinerary sent along with your paper ticket (if applicable). You may also contact our customer services on 01753 522789 during office hours, if you are unsure about baggage allowance.

Please note that at many airports in the UK, new hand baggage limits have been approved by the Department for Transport with effect from 7 January 2008. As a result of this the restriction previously imposed at these airports limiting hand baggage to one item per person will no longer apply. Please note that these limitations vary depending upon the airport that you fly from and the airline that you fly with.

The following tips may be helpful for you with respect to your baggage:

Please check your hand luggage allowance with your airline prior to packing. As a general guideline, keep the hand luggage up to maximum weight of 5 kilos, and dimensions not exceeding 450mm x 350 mm x 200mm (Height x Width x Depth). Most airlines have a hand luggage measurement gauge at check-in.

Any kind of liquids, gels and cosmetics exceeding 100ml are not permitted in hand luggage. All smaller containers must be taken in a transparent plastic bag.

It is important that you find out your free allowance for checked baggage. Baggage allowance limits are determined and set by the airlines. Your baggage allowance is stated on your e-ticket receipt or paper ticket (where applicable).

Note: As a strict rule, airlines do not allow sharp objects like razors, knives, blades, etc. in the hand luggage. Remember to pack sharp objects in your checked baggage.

Weight limits for most airlines:

Passengers travelling in Economy Class - 20 kg (44 lbs) without extra charges.

Passengers travelling in Business Class - 30 kg (66 lbs).

No single bag weighing over 32 kg will be accepted at check-in and you may be asked to re-pack before you check in.

For passengers flying to the United States and Canada A Piece System is in place. Baggage items, or pieces to be checked in, must not be over 158cm in total dimension each (length + width + height), and must not weigh more than 23kgs.

You are advised to check your baggage allowance by contacting the airline that you are flying with in order to avoid unnecessary delays and inconvenience. Passengers with items that exceed the 32kg weight limit, such as sporting equipment, should make special arrangements with the airline in advance. Please note that you may carry weight more than the permissible limit at an additional cost which can be confirmed by contacting the airline.


At GSS Travel we accept the following payment methods: Visa, MasterCard, American Express, Switch/Maestro and Delta. We are able to accept payment cards issued in the UK and American Express and Visa cards issued worldwide. Payments for all products must be made in full unless otherwise stated.

A fee of 2% will be charged if you pay with a credit card. There's no charge for using a debit card.

Verified by Visa is a product offered by Visa in conjunction with the bank that has issued your card. You may have been asked by your bank to enrol in Verified by Visa. If you’re registered to take part in this security scheme, a pop-up will appear during the payment process and you will be asked to enter your password.

If you are not familiar with this product and its benefits, and you would like to speak to someone about Verified by Visa, you must contact the bank that has issued your card and not GSS Travel, as we, unfortunately will be unable to help.

Please be aware that all our prices are quoted in GBP (Great British Pounds - £ - Sterling). To check GBP against another currency please click the below link to a free web based currency converter.


If you would rather pay by phone, you can call us on 01753 522789.

If you are phoning from outside the UK, then please use this number: 00441753522789.

Opening Hours:
Mon - Fri: 9am - 6pm
Sat: 9am - 2pm
Email: info@gsstravel.com


In an emergency for passengers who have already made a booking please contact us on 0777 0009228. Please use this number ONLY in emergency. If you are waiting for tickets and you are not flying in next 24 hours, please contact call centre on 01753 522789. New Bookings, general enquires may not be dealt with on this number.